It might take 5-10 working days to disburse any refund (when applicable) from our end.

If you decide to cancel your order and the parcel has already been dispatched, or if the cancellation is due to the customer’s unavailability, the associated delivery charge will be deducted from the refund amount.

For orders confirmed outside Dhaka Metro, the delivery charge paid in advance will not be refunded once the order has been shipped.

During the refund process, a deduction will be made for the associated payment gateway charge. This charge amounts to 2.5% for VISA/Master Card, 3.5% for Amex card, and 1.9% for bKash/Nagad transactions.

Please note that we only offer exchanges or repairs for damaged products. Refunds are not applicable in such scenarios.